Frequently Answered Questions about
Web Architect, Software, and Ecommerce
Sharon Solesbee, CIS, ITN
(828) 524 6313
- 1 How much material do I need to provide for a new site?
- 2 Should I provide photographs on CD-ROM or do you prefer email attachments?
- 3 How long will it take to complete my project?
- 4 I don't like the font and color scheme of my site. How should I request changes?
- 5 Why are there so many Contact forms on the Internet? I prefer to simply use my email address instead.
- 6 I don't have a digital camera or photographs. How much do you charge to for digital photo sessions?
- 7 How complicated is it to edit and manipulate photographs?
- 8 What is a storyboard for a site and why is it so important?
- 9 How much work is involved in designing and creating logos, banners, for the Web?
- 10 What should I expect to receive?
- 11 Do you offer discounts?
- 12 What is your guarantee policy?
- 13 What are your credentials?
- 14 Do you design and create software programs?
- 15 How much work is involved in designing and preparing a site for publishing?
- 16 How much work is expected of your clients?
- 17 What incentives do you offer?
- 18 What is the number one goal of efficiency?
- 19 Can you create logos and personalized stationary, letterheads, brochures?
- 20 What are some of the legal issues surrounding electronic publications?
- 21 Why is a retainer fee necessary?
1. Text,
notes, your photos, a payment arrangement and an interview are essential.
Photographs must belong to you and have brief descriptios of their
intent. Photographs included with ecommerce also need a price and a brief
description. After this material is received, the minimal amount of effort
expected from you involves your approval or disapproval.
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2. Sending zipped, compressed attachments
is preferred over weeding out redundant, unwanted disk photos. If you prefer
to burn a CD-ROM that has only the essential pictures necessary for your
site then a CD-ROM is great. Otherwise, put your files into an email and
send them.
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3. Project completion depends on how
soon you provide the essential ingredients and feedback to complete your
intent. A Superior Website of 25 pages can be successfully finished in one
week when the essential ingredients were available. An ecommerce site can
be up and running in less than two weeks depending on how many items are
included.
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4. Our pages are linked to a single
Cascading Style Sheet file to control the fonts, colors, and behaviors
for rapid updates. You may request a back-up CD-ROM at completion that has
documented instructions for maintenance. You will also receive 30 days
of complimentary product support for minor adjustments after your service
is completed.
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5. This organization has zero tolerance
for spam. Dynamic forms allow protection by making an email address invisible
to the public and invisible to all spam-crawling robots. Always be cautious
when using your email address in forums or when subscribing to newsletters,
and never include an important email address as a link in a Web page.
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6. Solesbee charges $120 an hour for
a photography session within a 50 mile radius of Franklin, North Carolina.
Your best interest may be to invest in a high-quality digital camera to capture
your photographs. Digital photography and video is a very popular hobby.
Scanned images require additional manipulation for web-enhanced quality.
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7. Web-enhanced photography involves
time-consuming renaming, resizing, optimizing, and exporting pictures to
a specified folder for lightning fast delivery over the Internet. If you
have an image editor that you are comfortable with and plenty of time, you
can do-it-yourself. Adobe® Photoshop or Macromedia® Fireworks are
the best image editors available. There are also free editors. I'm suggesting
GIMP, an open-source program with features similar to Adobe Photoshop. The
software program included with a digital camera usually has web-enhancement
features.
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8. A storyboard is an outline with the
purpose of defining every aspect of what each individual link and page within
a site will accomplish. It consists of volatile notes, the definition, and
the objective for everything contained within a site. A well-defined storyboard
is often referred to for making adjustments and improvements after completion.
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9. The amount of work involved in creating commercial banners, custom logos, and a Web site requires a tremendous amount of patience. Client approval is necessary although input and effort is minimal. Change requests must be made during the development process. A client must be available to provide a minimum point of feedback for brief intervals while a logo, a banner, and a Web site is constructed.
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10. Expect excellent personalized service, fantastic results, and professional business relationships. Our clients will receive excellent marketing promotions, Search Engine Optimization and submission to the top 110 search engines.
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11. Solesbee offers discounts
to small business owners and nonprofit organizations. There is currently
a discount of 10% for clients paying the total at the beginning
of a project. Sales tax applies to all
transactions. These rates are compliant with the best designers in the USA.
Depending on the tax year, you may also receive a significant tax benefit
for your investment.
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12. You are guaranteed excellent service
delivery within a reasonable time frame. A CD-ROM back-up is available if
you request it within thirty days of completion. This can be used to
restore your site to its original intended state. Your satisfaction depends
on how much feedback you offer during development.
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13. Sharon Solesbee, CIS,
ITN. has eight years programming experience with four years advanced
software development; two Associate of Applied Science Degrees: Computer
Information Systems, AAS; Internet
Technologies Networks, AAS and presently
working toward an Advanced Information Technologies Bachelor
of Science at
Kaplan University multimedia animation emphasis.
Kaplan University is an accredited college with over 30,000 students nationwide.
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14. Solesbee develops useful business software solutions for busy professionals, architects, accountants, real estate agents, and teachers that delivers effective results.
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15. Safely publishing a site involves
the preparation of a structured comparison analysis. Defining objectives
includes architectural drawings with definitive concept maps of dynamic ideas.
Research is the final frontier to assure a site has only unique content.
This is necessary to prevent a lawsuit for copyright infringement regardless
of originality. Understanding Copyright Law is the safety net.
Copyright Office Basics
Conducting a cross-browser check is often time-consuming. Web
sites appear and react differently with the many different browsers available
to surfers. The most popular browsers are Netscape, Opera, Internet Explorer,
and Mozilla Firefox. A Web site developer will test pages using several browsers
and screen resolutions to make sure the site behave through many situations
to reach a widespread audience.
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16. Designers expect a description of what you aim to achieve from a Website. A designer works for you to attain that goal. Interviews are necessary to establish the theme, the purpose, and the coordinates for your intended audience. You provide the feedback necessary for a successful Finish Line. Phone correspondence works great.
You will be asked about a color preference. A font and color chart can be provided for you to achieve the design of your logo, text and commercial banner. After your project is underway, the minimum requirement is your approval and feedback. Two drafts with three revisions is included with your purchase price.
Although there can be no guarantees that everyone will be
satisfied with the essential ingredients immediately. It is important for
you to have a clear direction once you receive notice of your first draft.
Major decisions made after your final 2nd draft may significantly alter
your proposed quote. Customer satisfaction is important. However, communication
with your developer is extremely important. Your Web Architect has a complete
set of tools to resolve your issues.
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17. Client incentives is a specialty
service where the customer always has top priority! If
you are content with the quality of service you receive then you are likely
to spread the good news to your friends and business associates. On the other
hand, if you are disappointed with a service, you will definitely spread
the bad news around. That is why it is imperitive to carefully listen
to what you want. Your Web Project is all about your intentions. I'm listening.
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18. Building and maintaining valuable,
trustworthy, long-term business relationships demands open-minded communication
to reinforce the initiative that a customer is always right because they
normally know exactly what they want.
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19. Sharon Solesbee, CIS,
ITN is a Web Architect available to develop advanced Web software
and Desktop applications including
logos, brochures, personalized stationary, and interactive animated graphics.
Plans are available at affordable prices that depend entirely on the budget
of your project.
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Customer Appreciation!
Thank you for using the Frequently Answered Questions at ITsaBS. If there are uncovered questions, please ask. Secure Visa, Mastercard, or a personal check draft transactions are accepted for services: Web Design Project, Logo Creation, Custom Graphics, Software Development, and Commercial Banners. Personal check drafts are available by phone with your consent.
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